We want you to be satisfied with your purchase. Please read the terms below carefully before purchasing, as they apply to all digital products sold on Point of Code.
1. Eligibility for Refunds
Refunds may be requested within 30 days from the date of purchase if:
- The product does not function as described in our product documentation and demo, and our support team has been unable to resolve the issue within a reasonable timeframe
- You are otherwise dissatisfied with the product and have not previously received a refund for the same product
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- More than 30 days have passed since the purchase date
- A refund has already been issued for this product on a previous purchase
- Custom development, installation, configuration, or consultancy services have already been performed
- The issue arises from incompatibility with third-party extensions, themes, or customizations not disclosed at the time of purchase inquiry
3. How to Request a Refund
To request a refund, contact us at support@pointofcode.com with:
- Your order number
- Product name and license key
- Reason for the refund request
Our support team will review your request and respond within 3–5 business days.
4. Refund Options
Once a refund request is approved, you may choose one of the following:
- Refund to original payment method — processed within 5–10 business days, depending on your payment provider's processing times.
- Store credit — issued instantly and can be applied toward any other Point of Code product or service, with no processing wait.
Once a refund is issued (either method), the associated license key is deactivated automatically and product access is revoked. This applies regardless of whether the product has been downloaded, installed, or activated.
5. Cancellations
Orders may be cancelled free of charge before the license key or download link has been issued. Once digital delivery has occurred, the refund terms above apply instead of cancellation.
6. Chargebacks
We encourage customers to contact our support team before initiating a chargeback with their bank or payment provider, as this allows us to resolve issues faster and avoid unnecessary delays to your case.
7. Contact Us
For refund or cancellation requests, contact:
Email: support@pointofcode.com