Point of Code ("we," "us," "our") operates store.pointofcode.com and related domains. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.
1. Information We Collect
We collect the following categories of information when you visit our store, create an account, or make a purchase:
- Account information: name, email address, password (stored encrypted)
- Order information: billing details, purchased products, license keys issued, order history
- Payment information: processed directly by our payment provider, Paymob — we do not store your full card details on our servers
- Technical information: IP address, browser type, device information, pages visited, collected automatically via cookies and similar technologies
- Support communications: any information you provide when contacting our support team, including server/domain details relevant to license activation
2. How We Use Your Information
We use your information to:
- Process orders, issue license keys, and deliver digital products
- Validate and manage license activation and renewal
- Provide customer support and respond to inquiries
- Send order confirmations, delivery notifications, and important account or policy updates
- Improve our website, products, and customer experience
- Detect and prevent fraud, license abuse, or unauthorized use
- Send marketing communications, only where you have opted in (you may unsubscribe at any time)
3. Payment Processing
All payments are processed by Paymob, a third-party payment gateway. When you make a purchase, your payment details are submitted directly to Paymob under their own privacy and security policies. We receive confirmation of payment and order status but do not store your full card number, CVV, or other sensitive payment credentials.
4. Cookies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember items in your cart
- Understand site usage through analytics
You can control or disable cookies through your browser settings. Disabling cookies may affect certain site functionality, such as staying logged in or maintaining your cart.
5. Sharing of Information
We do not sell your personal data. We share information only with:
- Payment processors (Paymob) to complete transactions
- Service providers that support our operations, such as hosting, email delivery, and analytics providers, bound by confidentiality obligations
- Legal authorities, where required by law, court order, or to protect our legal rights
6. Data Retention
We retain your account and order information for as long as your account is active, or as needed to provide support, process refunds, and comply with legal, tax, and accounting obligations. License and activation records are retained for the duration of the license (including perpetual licenses) to support validation and renewal.
7. Data Security
We apply reasonable technical and organizational measures to protect your data, including encrypted password storage, RSA-signed license validation, and restricted access to customer data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to our legal and contractual retention obligations (e.g., active license records)
- Withdraw consent to marketing communications at any time
To exercise these rights, contact us at support@pointofcode.com.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. Children's Privacy
Our products and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
12. Contact Us
For any privacy-related questions or requests, contact:
Email: support@pointofcode.com